Hello, JACustomer. I have been a Veterinary Nurse for over 15 years. Rest assured that I will do my best to help you today. I am very sorry to see that you have not received a response to your initial question before now. I’m afraid I don’t have any control over your wait time, but I will be happy to assist you moving forward. Will you give me an update on how your companion is doing at this time so that I can move forward with addressing your concern? Have there been any changes since your original post?